outlook crashes when opening windows explorer

I am using Version 2020.1, but this problem was present and even worse in prior versions. Needless to say, this is extremely frustrating and is terrible for my productivity and mental well being. Again, the file is sometimes there when I restart NVDA, but it is just as likely to be recovered from the last time I saved it. I experience a similar problem in MS Word, also while highlighting or deleting. I'm unable to pin it to any particular situation or constellation of other concurrent activities. This can happen as frequently as every few minutes, or sometimes goes for hours without happening. When I return to Outlook the email I was composing is *sometimes* still there, but it is frequently gon - disappeared from the world without a trace in Drafts or Trash.

NVDA almost always restarts after a 20-30 second delay with an error sound concurrent with the NVDA startup sound. The only way to recover is to go to the desktop with Windows+M and restart NVDA with ctrl+alt+N. The screen reader goes silent and doesn't come back, even if I wait a very long time. I'm in a new work environment where I practically live in outlook, and I'm finding that I experience frequent freezes when composing emails, particularly when highlighting or deleting. I'm new to this list, but I've been using NVDA as my exclusive Windows screen reader for about 8 years.

Outlook crashes when opening windows explorer